We understand that reserving vacation lodging and activities requires a financial commitment. No one plans on cancelling a trip, but unforeseen events can change plans as your travel date nears. For this reason we offer our Cancellation Guarantee – an additional fee of 7.5% of your reservation total made at the time of booking that affords you more leeway with cancelling your lodging stay with a nominal financial penalty. Purchasing the Cancellation Guarantee is only available at the time of booking. When booking a lodging stay online, guests have the option of opting out of the Cancellation Guarantee before submitting payment. Guests who opt out of the Cancellation Guarantee, or reservations not eligible for the Cancellation Guarantee are subject to our Standard Cancellation Policy. Below are the the details of our Cancellation Guarantee…
Cancellations made prior to 48 hours in advance of check-in time receive a refund less 7.5% of the reservation total. Cancellations made prior to 24 hours in advance of check-in time receive a credit for a calendar year. Cancellations made within 24 hours of check-in time are not subject to a refund or a credit. Guests who opt out of the Cancellation Guarantee or reservations not eligible for the Cancellation Guarantee are subject to our Standard Cancellation Policy.